Account &
data deletion.
How to delete your CatchIt account and saved content.
From the app
- Open CatchIt and go to You.
- Open your account controls and choose Delete account.
- Read the deletion information, confirm the acknowledgement, and enter your current password.
- Choose Permanently delete account to confirm.
Save or discard drafts and pending captures first. Download anything you want to keep before deleting your account.
Without the app
You can request deletion by email. You do not need to reinstall CatchIt.
Email hello@getcatchit.app from the address associated with your account, with the subject Delete my CatchIt account.
Request account deletionThis opens your email app. Sending a request does not immediately delete your account. We may verify ownership before acting. Never send your password or a verification code.
What deletion covers
Deletion removes your active account record, saved captures, tags, and access tokens. Stored attachments and your profile photo are queued for removal. File access is removed before the storage cleanup finishes.
A few things to know
Deletion is permanent. Copies you have downloaded or shared outside CatchIt are not removed. Unsynced data on another offline device may remain there until that device reconnects or you clear the app’s local data.
Production backup retention, security-log retention, and maximum cleanup times are being finalized before release. The privacy policy describes the current limits. For questions about deleting particular data while keeping your account, contact hello@getcatchit.app.